Passeport Mobilité Études — University of French Guiana

The Passeport Mobilité Études program funds mobility for students from French overseas territories who study elsewhere because their program isn't available locally. To qualify, the student must provide a certificate of non-existent program of study issued by the University of French Guiana — a request previously handled manually by the student guidance office (DOSIP).

Students based in French Guiana who continue their studies elsewhere, because the program they need isn't offered locally, must obtain an official certificate from the university. The process was handled manually, with no visibility into progress or timelines.

• Make the certificate request fully paperless, end to end
• Give students real-time visibility into their case
• Give staff proper tooling to process and issue certificates
• Deliver officially signed certificates

Students based in French Guiana who submit a request, and university guidance office staff who process cases and issue certificates.

A fully online platform: the student creates an account, submits their request with supporting documents, tracks processing in real time, and receives an officially signed certificate by email and in their personal space.

PHP web application hosted on the university's infrastructure, with a SQL database, signed PDF certificate generation, and automated email notifications at every status change.

• Secure student portal
• Request form with supporting document upload
• Real-time case tracking
• Email notifications at every step
• Signed official certificates, downloadable
• Case-processing back office for staff
• GDPR-compliant handling

The tech stack matches the university's internal hosting to simplify operation and maintenance. The certificate is generated as a signed official document, emailed and permanently available in the student's personal space.

The main challenge was reliability end to end: verifying supporting documents, clear case statuses, systematic notifications, and issuing a document that holds up as an official record — all while keeping it simple for students who only go through this process once.

The process moved from an in-person counter to fully online: students submit and track their request remotely, staff process cases in a dedicated tool, and the signed certificate is issued in about 7 business days after validation.

• Fully paperless process, available around the clock
• Announced turnaround of about 7 business days after case validation

• Extend to other guidance office processes
• Processing statistics for management reporting